Last Updated: 8 July 2026
Red Door (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit uk.com (our “Site”) and use our services. We operate in compliance with the UK GDPR and the Data Protection Act 2018.
For the purpose of the legislation, the data controller is Red Door (Company No. 06787048). Our registered office is First Floor, The Foundation Herons Way, Chester Business Park, Chester, Cheshire, United Kingdom, CH4 9GB, and our main operational office address is First Floor, Registered office address
First Floor, The Foundation Herons Way, Chester Business Park, Chester, Cheshire, United Kingdom, CH4 9GB
1. Information We Collect
We collect and process the following information about you: Information You Give Us: name, email address, phone number, postcode, and birthday when you fill in forms on our Site, subscribe to our newsletter, purchase gift cards, apply for a job, register for venue Wi‑Fi, or book a table. Information We Automatically Collect: technical data including your IP address, browser type, operating system, and details about your website visit, such as page response times and scrolling activity. Information From Other Sources: data from business partners, payment services, and delivery sub-contractors.
2. Cookies
Our Site uses session cookies, which disappear when you close your browser, and persistent cookies, which recognise you on return visits, to measure website traffic and improve user experience. Cookies do not allow us to gather personal information. You can block cookies through your browser settings, though some website features may stop working.
3. How We Use Your Information
We use your data to provide and manage the products, services, and table reservations you request; send you marketing emails or SMS updates about similar goods, services, or events only if you have explicitly opted in; administer, troubleshoot, test, and maintain the security of our Site; and measure and deliver relevant advertising to you and others.
4. Third-Party Data Sharing & DesignMyNight
To process online table reservations and events, we integrate a third-party booking engine provided by DesignMyNight, part of The Access Group. When you book through our Site, your data is securely captured by DesignMyNight to manage our venue diary. Their handling of your data is governed by the DesignMyNight Privacy Notice. We may also share your information with members of our corporate group and selected technical, payment, and analytics sub-contractors required to fulfil our services. We do not sell your personal data.
5. Data Retention
We retain your personal and booking data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or financial reporting requirements, typically up to 7 years for financial records.
6. Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate data, or request data deletion under certain circumstances. You can opt out of marketing communications at any time by clicking “unsubscribe” in our messages.
7. Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact our Data Protection Officer at chester@reddoor.uk.com Postal Address: First Floor, The Foundation Herons Way, Chester Business Park, Chester, Cheshire, United Kingdom, CH4 9GB.